Terms and Conditions


1.1 The Coaching Fee has to be paid in full on or before the commencement of the first coaching session.


2.1 In principle, any request to postpone a pre-arranged coaching session must be made via email at least twenty-four (24) hours in advance. However ECI shall deem acceptable to grant a free of charge exception once every 5 sessions.

2.2 Beyond said exception, any postponement request made less than twenty-four (24) hours before the start of the pre-arranged coaching session shall forfeit the intended coaching session, without any possibility of refund.

2.3 In any event, granted postponement requests are subject to the coach’s next availability.

2.4 In the event postponement(s) cause(s) for the registered and paid coaching session(s) not to be utilised within the given deadline, the remaining coaching session(s) shall be forfeited.

2.5 Rules set under provisions 2.2 and 2.4 apply in case of no show of the coachee.


3.1 Any request for cancellation of registered and paid coaching session(s) must be made via email. It is understood among the parties that cancellation is the request of the Sponsor or Coachee to stop and not pursue the initially registered and paid coaching session(s).

3.2 In such event, ECI reserves its right to refund solely fifty percent (50%) of the remaining coaching session(s) which have not been utilised yet.


4.1 By signing this registration form, the Sponsor and/or the Coachee agree to the General Terms and Conditions stipulated herein. These General Terms and Conditions shall apply to the above registered and paid coaching sessions as well as to any additional coaching session(s), if applicable, unless parties agree on specific terms and conditions via email.

4.2 It is understood among the parties that ECI may change these General Terms and Conditions at any time at its sole discretion. In such event, notice to the Sponsor and/or Coachee shall be given via email and the new General Terms and Conditions shall be signed. In the event Sponsor and/or Coachee do not agree with the new General Terms and Conditions, parties shall terminate the current agreement following one (1) month of notice (‘Notice Period’). At the end of the Notice Period, no claim or refund shall be accepted.


5.1 ECI commits to the Sponsor and/or Coachee to keep all information shared and communicated during the coaching sessions private and confidential. Solely people bound by a non-disclosure and confidentiality agreement within ECI may have access to such information, whenever necessary.

5.2 ECI hereby notifies the Sponsor and/or Coachee who expressly consent to ECI’s collection, use and disclosure in electronic or other form personal information relating to the Sponsor/Coachee (‘Personal Data’) in accordance with the applicable laws, in particular the provisions of the Singapore Personal Data Protection Act 2012 (‘PDPA 2012’).

5.3 The Sponsor/Coachee hereby agrees that his/her contact details and the duration of the coaching sessions only might be shared with International Coach Federation (ICF) for ICF compliance reasons.

5.4 ECI shall inform the Sponsor and/or Coachee of any other purpose for which ECI uses or discloses the Personal Data before the use or disclosure of the Personal Data for such purpose. ECI shall assess the appropriateness of the purpose of the collection, use or disclosure of Personal Data prior to such collection, use or disclosure and only retain Personal Data for as long as the same is needed for such purpose, or as required by any applicable law.