Practical Coaching Skills to Manage Stakeholders

Executive Coach International is a WSQ Approved Training Organization (ATO) accredited by SkillsFuture Singapore

Course Description

This 2-day (14-hour) coaching programme spans 2 days covering the following areas:

  1. Overview of how coaching skills are used in stakeholder management
  2. Manage the expectations of your role using coaching models
  3. Identifying Stakeholders’ profiles through PIE Profiling and Listening
  4. Questioning techniques for stakeholder management
  5. Implement feedback mechanisms for stakeholder management
  6. Facilitating conflict resolution with a stakeholder using coaching techniques

This program would address the leadership skills and competencies required for Managers and is centered around coaching practices based on achieving positive, and lasting change in behaviors for the individual and their teams.

Course Description

This 2-day (14-hour) coaching programme spans 2 days covering the following areas:

  1. Overview of how coaching skills are used in stakeholder management
  2. Manage the expectations of your role using coaching models
  3. Identifying Stakeholders’ profiles through PIE Profiling and Listening
  4. Questioning techniques for stakeholder management
  5. Implement feedback mechanisms for stakeholder management
  6. Facilitating conflict resolution with a stakeholder using coaching techniques

This program would address the leadership skills and competencies required for Managers and is centered around coaching practices based on achieving positive, and lasting change in behaviors for the individual and their teams.

Target Audience

This programme is suitable for:
  • Professionals who wish to learn coaching skills to manage stakeholders
  • Managers who wish to gain the skills and competencies in basic coaching skills
  • Entrepreneurs who wish to gain the technical skills and competencies to acquire coaching skills to have more effective ways to solve business problems

Course Objectives

By the end of the programme
  • Learners will learn active listening skills and profiling to identify stakeholder's underlying motivations
  • Learners will learn how to use coaching skills to manage conflicts with stakeholders
  • Learners would be able to utilise coaching skills to identify the relationships necessary to achieve better work practices.
  • Learners would be able to implement feedback mechanism to in the collection of stakeholder feedback and apply the required improvements where necessary

Course Outline

Overview of how coaching skills are used in stakeholder management

  • Illustrate how the International Coaching Federation Core Competencies are used in managing stakeholders and handling conflicts

Managing the expectations of your role using coaching models

  • Learn stakeholder mapping techniques
  • Conduct stakeholder mapping to identify nature of relationships with and between stakeholders
  • Examine group dynamics to map and identify nature of relationships between stakeholders

Learn coaching principles for effective conflict management

  • Use the PIE Profiling model to identify stakeholder profiles
  • Use the Listening Pyramid model to identify stakeholder motivations
  • Use questioning techniques to understand stakeholders better
  • Utilize the conflict management model to consider stakeholder’s needs and interests to manage conflict

Implement communication plans

  • Apply organizational polices and procedures with feedback mechanisms to keep stakeholders informed
  • Use feedback templates to document stakeholder feedback
  • Construct action plans based on feedback received

Certification

A SkillsFuture WSQ Statement of Attainment (SOA) – Stakeholder Engagement and Management HRS-HRM-3036-1.1. and Certification of Completion by Executive Coach International with 8 ICF Continuing Education Units will be awarded to candidates who have demonstrated competency in the “Practical Coaching Skills to Manage Stakeholders” course assessment and achieved at least 75% attendance.

This course is accredited by SkillsFuture Singapore under the WSQ Skills Framework

Course Code: TGS-2022010637

Pre-requisites

  • Aged 21 years old and above
  • Minimum at least Learners must have ONE GCE O Level
  • Able to read, listen and speak English at a proficiency level equivalent to Employability Skills System (ESS) Literacy Level 6
  • Able to count with a proficiency equivalent to Employability Skills System (ESS) numeracy Level 6
  • Basic computer knowledge

In-person classroom learning mode: Trainees will need to bring their own laptops
Online-classroom learning mode: Personal computer, stable internet connection of at least 10mbps, webcam, microphone, video conferencing platform

Cost

Price: $880 without GST, $941.6 inclusive of GST

Pricing (All inclusive of GST) Self-Sponsored Individual Employer-Sponsored
SME Non-SME
Course Fee $941.6 $941.6 $941.6
With Skillsfuture Funding      
Singapore Citizen and Permanent Resident 21 years old and above $501.60 $325.60 $501.60
Singapore Citizen 40 years old and above $325.60 $325.60 $325.60

Note:

    • All pricing are in Singapore Dollars. Fee stated is per participant price.
    • Executive Coach International is a GST registered company and a Approved Training Organisation (ATO).
    • SME is defined as:-
        • Organisation incorporated in Singapore with at least 30% local shareholding; AND
        • Group annual sales turnover of not more than S$100 million; OR
        • Group employment size of less than 200 employees
    • Employers may claim Absentee Payroll Funding.  Please refer to SkillsFuture Singapore website at Funding Support for Employers for more details.
    • For the purpose of funding validation, all nett fee payment for employer-sponsored participants must be made through bank transfer from the sponsored company.
    • Self-sponsored individuals may pay their nett fee via SkillsFuture Credit or PayNow
    • This course is not eligible for the Mid-Career Support SkillsFuture credit scheme
    • This course is aligned to WSQSkills Framework Stakeholder Engagement and Management HRS-HRM-3036-1.1.
    • SSG Course Reference No: TGS-2022010637
    • Please refer to the Terms & Conditions for more details.

Conducted By

Sim Wei Ping

A Professional Certified coach under International coach Federation. Wei Ping has coached over 600+ high performers and leaders, in corporate and business, to achieve the results that they wanted at work and business – for example, tripling sales income, creating effective work culture and increase performance of teams. She coached directors and senior managers in Fortune 500 companies and public sectors to create effective teams through improved communications. Apart from coaching professionals and high performers, she has helped many families, who were distant, to bond better with one another and create happier relationships.

Seow Yan Yi

Yan Yi started his career in Silicon Valley and was previously engineer no. 2 at fintech startup Xfers. Over the course of 4 years, the team grew from a 5 person outfit working out of a condo apartment to 100+ people in multiple countries. Yan Yi rose through the ranks to become Engineering Manager of its core transactions platform, managing engineers from Singapore, Indonesia and Vietnam.
He decided that being only a square and nerdy engineer isn’t going to cut it in his life. Yan Yi also wanted to have deeper connections between his engineering work, personal relationships and being a leader. He wanted to be his strongest and truest self, and make an impact on the world.
Since 2016, Yan Yi has been actively working on coaching and human developmental work, organising events and volunteering for coaching-related causes. To date, Yan Yi has reached out to more than 300 people through the events he organized.
Today, Yan Yi runs a coaching business full time to help people grow beyond technical skills so they can communicate and lead effectively. His clients appreciate him for his insightful observations, safe space, and stand for their growth.

Register here

Course dates:  17, 18, August
Time:  9am to 6pm
Location:  Oxley BizHub 1
69 Ubi Road 1, #09-27/28
Singapore 408731
Map

Conducted by:

Sim Wei Ping, a Professional Certified coach under International coach Federation. Wei Ping has coached over 600+ high performers and leaders, in corporate and business, to achieve the results that they wanted at work and business – for example, tripling sales income, creating effective work culture and increase performance of teams. She coached directors and senior managers in Fortune 500 companies and public sectors to create effective teams through improved communications. Apart from coaching professionals and high performers, she has helped many families, who were distant, to bond better with one another and create happier relationships.